01732 360 095
The form below has been created to help you register and submit a faulty product return claim. This applies only to electrical items such as pumps, control panels and inverters, and not to any of Newton’s non-electrical waterproofing products.
Please fill out the form below, giving us as much information as possible regarding the fault, then click submit at the bottom of the page.
On completion, please return the faulty product to Newton for immediate assessment.
Once the completed form and faulty product have been received by Newton, a member of our team will review your form and contact you within 7 days with a solution.
Our staff are able to provide guidance for projects of all sizes, whether you require some general advice about damp or waterproofing, or support with technical drawings and specifications.
We will be closing between Christmas and New Year, with the last day of operations being Friday 20th December. Last orders for delivery before Christmas therefore need to be placed by 2pm on Thursday 19th December, with final deliveries on Friday 20th December. After this, no deliveries will be possible until January 2025. The Newton branches in Tonbridge and Leeds will reopen in the New Year on Thursday 2nd January 2025.